Payments
Payment Methods
Beydauzal.com accepts credit card payments (Visa, MasterCard) or bank transfers. Your card will be charged once the order is placed. For bank transfers, any potential bank service charges or transfer fees are the responsibility of the customer. Orders for which payment is not completed within one day will be canceled. Beydauzal.com does not accept unspecified payment methods (such as cash on delivery or postal checks). Only one payment method is allowed per order.
Delivery and Invoices
Beydauzal.com will deliver all orders with a delivery note and invoice in accordance with legal obligations. Gift packages will be sent with a delivery note, and the invoices will be emailed to your registered email address. Orders are processed and shipped on business days. The delivery time may vary depending on the location of the recipient. Deliveries to rural areas may take longer. All deliveries are made through DHL, and free express worldwide shipping is available. A signature is required upon delivery, and once the package is delivered, the responsibility passes to the customer.
Force Majeure
Circumstances beyond the control of the parties, which prevent or delay the fulfillment of obligations under the contract, are considered force majeure (natural disasters, war, terrorism, strikes, etc.). In such cases, Beydauzal.com will notify the customer within 3 days and offer one of the following options: canceling the order, replacing the product with a similar one, or postponing the delivery until the issue is resolved. If the order is canceled, the amount paid will be refunded within 30 days.
Stock Availability
Beydauzal.com, like other online shopping sites, does not hold stock for all its products. Products are supplied based on customer orders. Despite daily updates to product lists, some items may be out of stock. In such cases, our relevant department will notify you via email, and the amount paid for the out-of-stock product will be refunded to your card. If payment was made via bank transfer, only the product price will be refunded. Beydauzal.com is not responsible for any transfer fees charged by the bank. We recommend making bank transfers through online banking or ATMs to avoid such fees.
Shipping and Delivery
The delivery time will depend on the recipient's address. If your package is not delivered within the specified time, you can contact us at info@beydauzal.com. The shipping company can be contacted by either the customer or Beydauzal.com to track the package. Once the package is delivered, it is considered that the shipping company has fulfilled its duty. Therefore, packages that are found to be damaged during delivery should not be accepted, and a report should be prepared. A copy of this report should be sent to info@beydauzal.com. Beydauzal.com will replace the product and ensure that delivery is repeated as soon as possible.
Return Policy
Due to the high-quality fabrics used and the made-to-order nature of our products, returns are not accepted. However, a one-time size exchange is allowed for the same product. To request a size exchange, you must contact info@beydauzal.com within 5 days of receiving the product. The items must be in their original condition with all tags intact. Any items with signs of use, odor, or damage will not be eligible for exchange and will be returned to the customer.
Credit Card Information Security
Beydauzal.com uses Secure Socket Layer (SSL) technology to encrypt and protect your personal and credit card information. When SSL is enabled, you will see a padlock icon in your browser and the URL will start with “https,” indicating that your information is secure. Credit card details are not stored on our system. If you choose to save your card information during checkout, you can use it for future purchases to speed up the process. If you wish to update or delete your saved card information, you can do so in the “My Credit Cards” section of your account.
Information and Approval
You acknowledge and declare that you have read the essential information regarding the essential qualities, features, sales price (including VAT), payment and delivery method, and supply and delivery periods of all products on www.beydauzal.com, and that you have given your approval to purchase based on this information. Anyone who makes a purchase from www.beydauzal.com is deemed to have read, accepted, and confirmed all the above terms electronically. For matters not covered by this contract, the provisions of the Consumer Protection Law No. 6502 apply.